Service fees

What is the Fannec service fee?
To help operate the Fannec platform, including services like 24/7 customer support and credit card processing, we charge a service fee when a booking is confirmed.
Buddy service fees
We charge a buddy who has booked an activity a 10% service fee. This calculated based on the price of the activity and is automatically calculated before payment. Buddies who have booked the free activity, it is a free service fee
Host service fees
We charge hosts who requested withdrawal a 5% service fee. This is calculated based on the price of requested withdrawal and is automatically deducted from the host’s payout. Hosts who participate in nonprofit partnerships for activity have this fee waived.
VAT charges on service fees
Depending on the laws of the jurisdiction involved, VAT may be charged on top of the host and buddy service fee. The service fee will include these VAT charges when applicable.
Changes to This Service fees

We may update our Service fees from time to time. We will notify you of any changes by posting the new Service fees on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Service fees.

You are advised to review this Service fees periodically for any changes. Changes to this Service fees are effective when they are posted on this page with “effective date”.